At Au Naturel Pet Food, customer satisfaction is our top priority. We are committed to providing high-quality, fresh products for your pets.

Due to the nature of our products, there are specific guidelines regarding returns and refunds. Please review our Returns Policy below for details.

1. Perishable Products

Due to the perishable nature of our pet food:

• We do not accept returns for food products once they have been delivered.
• If you receive damaged, spoiled, or incorrect items, please contact us immediately, and we will resolve the issue (see Section 4).

2. Non-Perishable Products

For any non-perishable items (e.g., merchandise, accessories), returns are accepted under the following conditions:

• The item must be unused and in its original packaging.
• Returns must be initiated within 14 days of receipt.
• Proof of purchase is required.

3. Damaged, Spoiled, or Incorrect Deliveries

If your order arrives damaged, spoiled, or incorrect:

• Contact us within 48 hours of receiving your order.
• Provide clear photographs of the issue and your order details.
• We will replace the affected items or offer a refund/store credit.

4. Refund Eligibility

Refunds may be offered in the following cases:

• Damaged or Incorrect Products: Full or partial refunds will be provided depending on the severity of the issue.
• Spoiled Products: If the product is deemed unfit for consumption upon arrival, we will offer a refund or replacement.

Refunds will not be issued for:

• Improper storage or handling after delivery.
• Changes to your preferences after the product has been delivered.

5. Subscription Cancellation

You may cancel your subscription at any time. If cancellation occurs after the next delivery has been processed, you will be charged for that delivery but no further deliveries will be scheduled. See our [Shipping Policy] for details on modifying or cancelling your subscription.

6. How to Request a Refund or Report an Issue

To request a refund or report an issue with your order, please contact us using our online form.

Please include the following information:

• Order number
• Description of the issue
• Photos of the affected items (if applicable)

7. Processing Refunds

• Approved refunds will be processed within 7 business days of approval.
• Refunds will be issued using the original payment method.
• You will receive a confirmation email once your refund has been processed.

8. Contact Us

If you have any questions about our Returns Policy or need assistance, please reach out to our customer support team via our online form.