Thank you for subscribing to Au Naturel Pet Food. We strive to provide a seamless and reliable delivery service to ensure your pets always have access to fresh, natural food.

Please review our Shipping Policy below for important details about how we handle your subscription deliveries.

1. Subscription-Based Delivery

Au Naturel Pet Food operates on a subscription model. Your subscription ensures that your pet food is delivered every two weeks without the need to reorder, providing convenience and consistency.

2. Delivery Schedule

Deliveries are made every two weeks as part of your subscription plan. The specific delivery day will depend on your location and will be confirmed when you subscribe.

3. Delivery Charges

• No Delivery Charges: As a valued subscriber, all deliveries are included in your subscription fee. There are no additional charges for delivery.

4. Delivery Areas

We currently deliver to the following regions:

• Mainland UK

If you are unsure whether we deliver to your area, please contact us before subscribing.

5. Packaging and Freshness

To ensure your pet food arrives in perfect condition:

• Orders are packaged to maintain optimal freshness and temperature.
• Please refrigerate or freeze the products upon receipt as per the instructions provided.

6. Missed Deliveries

If you are not available to receive your delivery:

• We will attempt to leave your package in a safe, designated place specified during your subscription setup.
• If delivery cannot be completed, please contact us to arrange an alternative solution.

7. Updating Subscription Details

You can update your delivery address or subscription details at any time by logging into your account or contacting our support team. Changes must be made at least 5 days before the next scheduled delivery.

8. Delays and Exceptions

While we aim to deliver on time, delays may occur due to unforeseen circumstances, such as:

• Adverse weather conditions
• Courier disruptions
• Stock shortages

We will notify you promptly of any delays and work to resolve the issue as quickly as possible.

9. Cancellation Policy

You can cancel your subscription at any time by logging into your account or contacting our support team. Please note that cancellations made less than 5 days before the next delivery may still result in a charge for that delivery.

10. Contact Us

For questions about your subscription or delivery, please contact our support team